Training Modules

Create a course with any of these modules:

  • Personality workshop
  • How to motivate people (motivational theory)
  • Understanding the generations (generational theory)
  • Customer Service modules including:
    • Moments of truth and EMP [Empathy, Procedure & Resolution]
    • Dealing with customer expectations
    • Dealing with difficult customers
    • Customer service on the phone
  • Assertiveness
  • Improving self esteem
  • Listening skills
  • Questioning skills
  • Communication and Presentation skills including:
    • Eye contact
    • Body control
    • Pronunciation
    • Projection
    • Memorization
    • Preparing your content
    • Using PowerPoint and multimedia
    • Overcoming fear
    • Effective story telling
    • The art of explanation
  • Time management
  • Stress management
  • Coaching skills
  • Management and Supervisory skills
  • Personal success and balance
  • Languages of love
  • Improving personal relationships
  • Team Building (1 – 3 days, custom designed)
  • Energizing sessions (1hour – 5 hours motivational talks)
  • Computer training including:
    • Microsoft Office applications (Word, Excel, PowerPoint)
    • Using internet and email effectively
    • Basic graphic design
    • Keeping your computer organised and efficient

If you can’t find what you’re looking for on this list then send us your requirements on the form below and we’ll point you in the right direction.

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