Deon Barnard

Often obstacles in relationships stem from personality clashes. You may be asking, “Why doesn’t he like me?” or, “What have I done to offend her?” or, “Why does he seem to get along with everyone but me?” It is important to understand that we all approach life and tasks differently, largely based on our personalities (see my introduction to personalities). Cholerics for instance, generally prefer understanding headlines and leaving the details for others to sort out, whereas Melancholics generally feel safer when they have had a chance to plan everything to the smallest detail. If these two people were assigned a task to work on it might be reasonable to assume that they would work well together, one focusing on the general direction and vision casting, and the other wrapping up all the details, but often this is not the case. The project might fall apart because the Choleric communicates in single word ideas, expecting the other person to intuitively understand what needs to be done; and the Melancholic, frustrated with the abrupt and autocratic style of the Choleric becomes critical and depressive. At the same time the Choleric is getting frustrated with the pessimistic view of the Melancholic and the long and intense conversations he’s constantly being requested to have in order to thrash out details. This type of misunderstanding and frustration takes place everywhere, all the time, because:

• People don’t understand personality styles (their own or others)
• People underestimate the role of personalities in relationships
• People aren’t willing to adjust – “I am who I am and people must just accept me the way I am”
• People see other personality styles as ‘wrong’ or ‘bad’ – “If they were just more like me”

So here are a few simple suggestions for improving work relations and effectiveness with each style.

Working with Cholerics

• Don’t walk in with a flip file and 57 points to discuss. This will turn them off immediately. Stick to the main issues and give summarized feedback focusing on the bottom line.
• Don’t mumble, stutter or avoid eye contact. Cholerics respect power. Once they lose respect for you it’ll take a small miracle to win it back. Say what you have to say confidently (and succinctly) then let them get on with stuff.
• Don’t be a rules lawyer. Cholerics make and break rules regularly. They are seldom impressed by someone who constantly points out where they’re breaking rules – rather highlight the consequences of their actions for them and then leave. Remember, the greatest people in the world had to beak rules to make progress.
• Don’t get offended at their lack of emotional warmth or lack of sentimentality. Cholerics seldom recognize the need for warm greetings and small talk, but that doesn’t mean they don’t appreciate you or that they’re in a bad mood. You might have to initiate the, “Good morning!” Often the choleric appreciates this and says something like, “Oh, sorry. Didn’t I greet you?”

Working with Sanguines    

• Silence kills. An absolutely quiet working environment will frustrate and stifle a Sanguine. Sanguines need regular opportunities to communicate and laugh.
• Watch your negativity levels. Sanguines wilt in a negative environment – they hate sitting somewhere where people whisper intense and gloomy messages to each other. To get a good rapport going with a Sanguine, smile a lot and laugh openly.
• Don’t be a bore. Sanguines want to have fun. Introduce fun and play into your dealings with Sanguines. To achieve this you might want to use music, team building events, Friday casual day etc
• Give them a stage to shine on! Sanguines love to be noticed and appreciated, so give them roles and tasks where this can happen. Let the Sanguine give an announcement at a meeting or sell an idea to a group of people.

Working with Melancholics

• Appreciate and respect their personal space. Unlike many Sanguines, Melancholics prefer to keep to themselves and get on with their work. They often feel threatened and anxious when people invade their personal space, physically or otherwise, and interfere with their work.
• Give them details. Melancholics are not effective or productive when they only have vague headlines and generalities to work with. They want to know who must do something; where; by when; with what; in which manner; etc. This must be communicated verbally or in written form.
• Stick to the agenda. Melancholics are not prone to wandering off the topic in an attempt at humor or some other such distraction. Stick to the facts and avoid generalizations and exaggerations.
• Remember your manners. Melancholics live by rules, traditions and doing the ‘proper’ thing. You won’t make many Melancholic friends by forgetting to say please or thank you, or by raising your voice or any other abusive coercion.

Working with Phlegmatics

• Be sincere. Phlegmatics mistrust loud, opinionated people. Quiet down, look them in the eyes and show them that you have their interests at heart.
• Be gentle. Phlegmatics will open up to people who are tender and kind, and even then it may take a long time to trust you enough to really share openly.
• Give them a sense of security. Phlegmatics thrive in a secure and constant environment. A change of role or even moving their desk can be deeply unsettling.
• Be concerned about their personal life. It is not unusual to find little framed photos of their kids, dogs or other beloved things surrounding their work space. Phlegmatics are sentimental by nature and appreciate it when someone asks about the health of their kids etc. Just remember that they know when the question is sincere and when it’s not.

You might be saying, “But what you’re asking me to do for these people goes directly against my own personality style,” and that’s the whole point. It is because it is so difficult to adjust to the personalities of those around us that we need to be constantly reminded of these simple things; after all, if we expect people to adjust to us then surely we need to return the favor.

Wow, what a title! If that doesn’t pull in some visitors then I don’t know what will. I write this article as a male who is tired of the never ending whining of women who make statements like, “My husband/boyfriend/lover is afraid of intimacy” or, “He’s not interested in intimacy, he just wants sex” or, “I’m really hoping we can go and see a therapist about his intimacy problems”… excuse me while I puke.

Firstly, let’s clear up what intimacy actually is – Wikipedia says: Intimacy generally refers to the feeling of being in a close personal association and belonging together. It is a familiar and very close affective connection with another as a result of entering deeply or closely into relationship through knowledge and experience of the other. Genuine intimacy in human relationships requires dialogue, transparency, vulnerability and reciprocity.

I know any number of couples, and I speak from painful personal experience, where the same woman complaining about intimacy in her husband is herself entirely deficient in the areas of dialogue, transparency, vulnerability and reciprocation. The uncomfortable truth about intimacy is that it takes two to tango. The reasons preventing women from wanting to become ‘vulnerable’ and ‘honest’ with their husbands may be the same reasons that give men the reputation of ‘not being intimate’.

Here are some myths that need busting:

Myth 1: Men fear commitment

Truth: Men are scared of committing to the wrong person for the rest of their lives. The idea of being with someone they don’t connect with on anything more than a superficial level, for the rest of their lives, is the stuff of nightmares.

Myth 2: Men only want sex

Truth: Of course men want sex, as do women, but unlike women, men can have sex just for fun, and don’t use it as the only assessment criteria of a good relationship. Men can have sex in the good times and the bad and, being poor at multitasking, tend not to relate their emotions during love making to every other emotion they’ve felt for the last month, blaming one on the other. Men want lots of things! If women were less critical about their partner’s sex drive and more interested in what really makes them tick, they’d be surprised to find a complex, emotional, thinking being with a great desire for intimacy and connectedness.

Myth 3: Men fear intimacy

The opposite is true. Men crave intimacy, but with the right person. Intimacy requires a connection, a chemistry, a coming together of souls. A man is not going to get intimate with someone that does not feed his spirit as much as he feeds theirs. True, many men can have sex with anyone and pretty much at any time, but believe me; they know the difference between sex and intimacy. In the heart of a man is the desire for a life partner, someone who will dig below the surface and find the real him, and when they do, will accept them for exactly who they are without judgment or intolerance. A man won’t be truly intimate with someone who judges him negatively for being who he is. He can have sex with such a person; he can smile and entertain guests with such a person… but his heart will remain closed.

Another point to consider here is (quoting another famous author) ‘He may just not be that into you’. You can’t force, manipulate or coerce someone into loving you – they either do or they don’t. Getting angry and making demands won’t improve the situation; it’ll just make it worse. Multitudes of counselors and therapists can’t flip a switch of love or intimacy in someone – the most they can accomplish is to offer tips for reasonable behavior. I have seen many good men reduced to well behaved pets who speak when they’re supposed to, smile at the right times and put on a good show for friends and family… inside they’re dying and longing for authenticity.

In summary: Contrary to the popular pro-women’s-needs philosophies so prolific in self help books, television talk shows and magazines; women would do well to stop and consider carefully the real dynamics at play in their relationships – not just what they’re ‘not getting’ from their male partners but a deeper look at the genuine commonalities and connectedness between them required for true intimacy. You may just find that you’re flogging a dead horse.

Watch this space for my upcoming article to men: How to make your woman feel loved

Criticism is an essential part of business life. When things go wrong at work the people who have made the mistakes aren’t always aware there is a problem. Or they may not realise they are the cause of the problem. They need to know about and accept responsibility for their mistakes, or things will continue to go wrong. Part of your job is to provide constructive criticism, but before you can do this you need to know how to accept criticism too.

Accepting criticism    

It is often easy to feel that you are being attacked and therefore quite natural to feel that you must defend yourself. Here are some guidelines for receiving criticism:

• Keep calm – getting angry yourself is unlikely to solve problems and it could be harder to work with this person after you have had a blazing row
• Show you appreciate how the other person feels – you don’t have to agree with the criticism, but acknowledging that they are upset can help take the heat out of the situation
• Get them to separate fact from opinion. Establish what has happened and how it has caused problems for the other person.
• If the criticism is valid, admit you made a mistake and apologise. Then discuss what you can do to improve the situation.

Criticising others

It is unfair to criticise people for things they can do nothing about like their personality, age, gender, etc. Focus on the facts and the way people behave: these are the things that can be changed in future. Here are some guidelines for giving criticism;

• Decide why you want to criticize – is it to punish, to shift the blame or to change future actions?
• State the problem in objective language: the facts and the issues involved. Steer clear of criticizing personalities and opinion
• Discuss what would be an acceptable solution and how you would like the other person to contribute
• Get their commitment to carrying out the agreed actions

Need to improve your customer service or team dynamics? Check out the training link.

Sigh...

So what’s with the whole marriage thing? Who decided that people should get dressed in white and stand before a crowd of people and declare never-ending devotion and loyalty to one another? Most of us can’t work out what colour shirt to wear to work or whether we want chocolate or vanilla milkshake at McDonalds and yet we all freely accept that once we say the magic words “I do” we’ll somehow mysteriously be able to live with the other person till “Death do us part”, never forsaking them or tiring of them.

We are so insistent on doing this thing that people who don’t get married are pitied and “matched” for their supposed loneliness and lack of joy; people who get married without the white outfits and flowers are said to “elope” (which is a bad thing); and people who get married and then get unmarried (divorced – also a bad thing) are effectively shunned and ostracized by society in general and religion in particular.

So we are raised to believe that marriage is the acceptable norm… the way things should be… as though two people could not love each other “properly” without all the trappings of a marriage… as if long term relationships could ever work by being enforced… as if two people at age twenty something could know enough about the world or themselves to possibly understand if their choice is the right one.

What is it we’re so scared of? Do we think that unmarried lovers are going to bring down the judgement of God on society? Do we honestly believe that kids should care what labels we give to the relationship between their parents? Do we think that marriage will protect either partner against non-monogamy? Do we think that love can only be real after an event called a wedding?

In an age where we like to think we’ve evolved from the depths of ritual sacrifice, oppression of women and arbitrary invasions of small neighbouring countries, why is it that we haven’t evolved from the ancient mystical notion of marriage?

Now don’t get me wrong… I’m not for one moment suggesting that there is no such thing as true love or that people don’t find “soul mates” who they can happily spend the rest of their lives with, but all that can happen without the need for marriage and all the societal and cultural expectations that come with it. Marriage, like so many other mandatory cultural commitments is nothing more than another control mechanism that helps maintain the status quo and keeps the sheep all walking in straight lines.

I have no doubt that marriage will continue long into the future because it is so effective for keeping tabs on society – and the citizens of society will continue to get married as expected, just as they will continue to “go to church”, “say grace” before meals, “get an education”, “get a job”, “get a retirement policy” and so on. It’s just easier that way!